training

The importance of process training is to close the gap between process documentation and the actual operational process. As part of the EMProcessSolution™ service, Ex Mente provides training that will provide enough information to allow personnel to apply the system within the context of a variety of operational requirements. Training is a key step in the implementation of any new technology solutions. IT training is important but people are often trained only in IT applications and how to navigate the user interface. Without knowledge of how their tasks fit into the bigger processes, people cannot make correct judgments in dealing with non-standard situations. Our process training gives people enough context to enable them to access the consequences of the decisions they make in executing processes.

An additional benefit of good documentation and training is improved continuity. Personnel will be able to refresh their knowledge on how to use the System by quick and easy access to system documentation.

support

An integral part of the EMProcessSolution™ concept is building long-term relationships. This is achieved through continuous maintenance and support provided to our clients. Support contracts range from 3 to 10 years. The support and maintenance service components include support for the system that is implemented, as well as having access to all updates that become available during this period.

An additional benefit is having access to our extensive knowledge and experience during this period and it is almost like having an extra metallurgical or chemical engineering expert on your payroll. Our engineers will do regular operational assessments to see if there is any additional room for improvement on the operation and will make recommendations accordingly. This is the true value of EMProcessSolution™