EMAIL SUPPORT

Ex Mente provides full email support for all registered EMProcessSolution™ users.

Email Helpdesk - support@ex-mente.co.za

EMProcessSolution™  email support is handled by a CRM system. Upon submitting an email to support@ex-mente.co.za , the email is logged as a new support ticket and an email response is sent to acknowledge receipt of the new support request. A unique support ticket number is assigned to the new request and all subsequent correspondence pertaining to the specific support request should quote this ticket number in the subject line. Customers can follow up on their support emails by phoning +27 12 665 0939 during office hours.

Support tickets are close by Ex Mente when resolved. Ticket holders are notified by email when tickets are close or marked as resolved. Tickets can be re-opened after being marked as resolved simply by replying to the original ticket response, or quoting the same ticket number in a new email submitted to support@ex-mente.co.za

Standard EMProcessSolution™  email support hours and availability:

Standard support hours - GMT+2

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